Refund policy

Return & Refund Policy

We want you to feel good about your purchase. Every item is made especially for you, so our approach is simple and fair.

Return window

You have 30 days after receiving your item to request a return.

European Union 14-day right of withdrawal

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days from the date of delivery of the last item in your order, for any reason and without justification.

Return shipping costs are the responsibility of the customer.

To be eligible for a return, items must be unworn, unused, and in their original condition.

How to start a return

To start a return, contact us at: support@freedomfrequency.shop

Please note: returns must be requested before sending anything back. Items sent without prior approval will not be accepted.

You can also submit a return or cancellation request directly through your customer account .

Better solutions (our preferred way)

Before going through the hassle of returning a product, we offer easier options:

- replacement item  
- store credit (often with a bonus)  
- reprint (in case of issues)

Our goal is to make things right in the simplest way possible.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or incorrect, please contact us with a photo.

In these cases:
- you do NOT need to return the item  
- we will offer a free replacement or refund  

Exchanges

If you want a different size or product, the fastest way is to contact us and we’ll help you find the best solution.

Refunds

Refunds are issued if:
- a returned item is received and approved  
- or a replacement is not possible  

Once approved, refunds are processed to your original payment method within 10 business days.

If more than 15 business days have passed after approval, please contact us at support@freedomfrequency.shop

Online Dispute Resolution

If you are an EU consumer and have a complaint that we have not been able to resolve directly, you may use the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

Our contact email for dispute resolution: support@freedomfrequency.shop