Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping takes 5–10 business days within the EU, and 7–14 business days internationally. Production time is 2–5 business days before shipping.
Do you ship worldwide?
Yes, we ship to most countries. Shipping costs and delivery times vary by destination.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number by email.
Returns & Refunds
What is your return policy?
You have 30 days to request a return. EU customers have a 14-day right of withdrawal. Items must be unworn and in original condition.
How do I start a return?
Contact us at support@freedomfrequency.shop before sending anything back.
My item arrived damaged — what do I do?
Contact us with a photo. You won't need to return the item — we'll send a free replacement or issue a refund.
Products
How are your products made?
Every item is made on demand, just for you. We use high-quality print-on-demand production to ensure each piece meets our standards.
Do you offer size exchanges?
Yes — contact us and we'll find the best solution for you.
Where can I find size information?
Size guides are available on each product page.
Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay.
Is my payment information secure?
Yes — all transactions are processed securely through Shopify's encrypted payment system.